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Shipping & Returns

Send via dropship

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Wholesale-xl was stopped on 1 July 2015 drop shipment.

Regular shipping

- How is my order?

After we receive your payment, our team in the warehouse directly involved in processing your order. After it was carefully wrapped up, we will offer your package to the DPD which will deliver it to you.

- When will I receive my order?
If you have placed an order and paid before 16:00 on a workday, you will if the products of inventory obsolescence, the day upon receiving your order.

- How can I track my order?
After your order is shipped, you will receive a track & trace code. This track & trace code you on the website of DPD track your order.

- My order has shipped but I have not received anything.
It is possible that there is something wrong with DPD, you are not present at time of delivery or any other form of miscommunication. If you order more than 3 working days on the road. Then we invite you to contact us.

- I'm not at home at the expected delivery date now what?
If you are not home at the time your order to you by the DPD, the day they will then try again. If you are again not present at the time you make an appointment to pick up your order.

- I do not want the package offered by the neighbors.
You can at the time of order to indicate that you do not want to have your order delivered to your neighbors. This can be simply by completing your additional message.

- How much will be charged for postage.
The shipping costs vary by country. By default, we charge € 6.66 ex. VAT per package of up to 31.4 kg. For prices and more information in the shipping table.

- What happens if my delivery lost or damaged.
It can, of course, keep your order is lost. In that case we will ship your order again. If your package is damaged upon arrival, we ask that you to take pictures of the product and return it to us. In this case we will send your order again.


Returning my order

- Return Request by defective / damage
It may happen that the received product is damaged or defective on arrival or after use. Please contact us on this tenemen so we can discuss the incident with you. Often we can solve it without anything return need to be sent.

- How long does it take to have a new product?
Once your return has been received by us, we will check it. If this defect / damaged we will immediately send a new product to your. This process takes an average of only 5 working days. This means you within 7 working days will receive your new product.


Guarantees

- Term View

Individuals purchases fall under the law "purchase or distance." You as a business customer does not have this. Keep in mind so that you can not return goods purchased if you are not happy about this. Exchanges can of course provided the goods are in resale condition.

- Broken at reception
If you have received a defective or wrong product by mistake, we kindly ask you to send it within 7 days of receipt, Attention: Please contact us before you send the defective product is returned. Obviously, these costs will be compensated.

- Product Warranty
If the defect occurs within 6 months after purchasing the product, you will get charge sent a new one. You can send your product to us. Note: Please do contact us first before you return the product to us.

- Improper use
If the defect is caused by falling shock or water damage, the article is misused or is in normal use within the expectations, you are not entitled to free repair or replacement.

Defective upon arrival, further warranty is 6 months under normal use, or could not be broken by the crash or the like, etc.